Delivering a large-scale accommodation solutionInternational Society for Stem Cell Research (ISSCR) 2018
Event: International Society for Stem Cell Research (ISSCR) 2018
Date: 20-23 June, 2018
Venue: Melbourne Convention and Exhibition Centre
Number of Hotels Booked: 9 ranging from budget to 5-star
Number of Rooms on Peak Nights
Total Number of Room Nights
With more than 2,800 international delegates set to meet in Melbourne for the International Society for Stem Cell Research (ISSCR) 2018, a large-scale accommodation solution was required.
The international host committee wanted to offer multiple hotel options for its delegates but with limited knowledge of the Melbourne hotel industry they needed a booking management company with on-the-ground experience and relationships.
Arinex’ accommodation team was the answer, able to negotiate substantial room blocks with nine of its partner hotels to cater for all delegates and budgets. Years of experience meant Arinex staff were able to accurately forecast delegate bookings and could manage hotel blocks accordingly.
At all times, the Arinex accommodation team acted as a friendly contact point for all delegate enquiries. The focus on customer service continued onsite where Arinex established a pop-up desk to handle last-minute enquiries.
In all, Arinex handled 3,278 room nights for ISSCR taking on the financial risk associated with last-minute cancellations and all at no cost to the client.
With our headquarters in Illinois, USA, the prospect of organizing accommodations for our conference – particularly in an unfamiliar city – is a daunting task. Arinex’ knowledge of the hotels in the city of Melbourne was extremely useful in helping us to identify the right hotels for our delegation. Also, because their hotel sourcing services assume the risk associated with cancellation charges it alleviated our organization from having to worry about attrition. Best of all, there was no cost for their housing services. The Arinex team was extremely knowledgeable, courteous and professional during the entire booking process and on-site. We enjoyed working with them. I would recommend the services of Arinex and would hire them the next time we hold a meeting in Melbourne.”