Custom Solutions for Registration

Australian Dental Association - FDI World Dental Congress 2021

Key facts

Event: Australian Dental Association – FDI World Dental Congress 2021

Dates: 26-29 September, 2021

Venue: International Convention Centre, Sydney

Attendees: 4000

 

Background:

The FDI World Dental Congress was initially planned to take place in Sydney in 2021 with approximately 4,000 delegates, however the COVID-19 pandemic has forced the implementation of a virtual or hybrid event. Arinex were engaged, prior to the pandemic, to manage the registration process using sophisticated technology systems and platforms.  

Challenges:

As a result of going virtual, the challenge was to create a streamlined registration process that would support integration of the membership API (Application Programming Interface) from the Australian Dental Association member database to prefill registration information and instantly authenticate members via username and password.

Solutions:

• Development of a custom solution for member and non-member registrations accessible with username and password.

• Development of a custom solution for member and non-member registrations accessible with username and password.

• A process to authenticate members and retrieve membership details.

• Include prefilled user data with added complexities of ensuring prefilled data appeared after the privacy and welcome pages.

• Show only relevant membership options and exclude and hide irrelevant fields based on credentials of the individual.

• Limitations of the adopted API system with outdated authentication protocols to integrate logic across registration types, led to the creation of a new web service that sat between the client’s member database and the Arinex registration system.

• The new service hosted the log in page, authenticated data and prefilled registration forms with hidden pages and redirection scripts to display individually relevant fields.

Outcomes:

• Prefilling membership details necessitated the creation of new infrastructure at Arinex which will specifically solve this challenge for future clients.

• Prefilling membership details necessitated the creation of new infrastructure at Arinex which will specifically solve this challenge for future clients.

• Arinex developed a scalable, modular and efficient system for association-led events that is able to be adapted for each client.• Satisfied client that delivered on their goals.